Our company is an affiliated member of the Japan Association of Travel Agencies [JATA]. As such, we are required by law to publish the full terms and conditions of booking accommodation and travel tours in accordance
with Japanese law.
Whilst the document in the following link may seem rather technical, we are required to show our full terms and conditions as noted here.
The below page gives an overview of information as follows:
1. Credit Cards
A valid credit card is required to guarantee your reservation - bookings are not fully confirmed until your credit card has been debited for the booking fee. You can choose to enter your credit card details on our secure server, or you can send them to us by fax on +81 (0) 25 784 3107.
2. Cancellation and No-Show Policy
One of the points of most immediate relevance to our clients is our cancellation and no-show policy. We have taken the greatest care to protect our customers by establishing the following policy in full accordance with Japanese law - again, the terms below may seem overly technical, though we are required to explain as follows;
a. Cancellation fee (in the case of Domestic travel tours)
Applies to Agent-Organized Tour Contracts, except for cases mentioned in the following sections a) to e)
Clients remaining in the tour will incur the balance of additional per room costs associated with the change in number of participants.
(a) If cancellation is made on or after the 20th day (10th day in case of a one day trip)
prior to the day preceding the date of commencement of the travel, excluding the cases mentioned in (b) through (e);
20% or less of the travel fee
(b) If cancellation is made on or after the 7th day prior to the day preceding the date of commencement of the travel, excluding the cases mentioned in (c) through (e);
30% or less of the travel fee
(c) If cancellation is made on the day preceding the date of commencement of the travel
40% or less of the travel fee
(d) If cancellation is made on the date of commencement of the travel, (excluding the case mentioned in (e);
50% or less of the travel fee
(e) In case of cancellation after the commencement of the travel or of nonparticipation without communication
100% or less of the travel fee
Under Japanese law,trip cancellation is calculated using the day before the start day of the trip as a base. Weekends and national holidays are excluded this calculation,and notice for cancellation can only be dealt with during We love snow.com business hours:Monday-Friday,9am-6pm.
b. Cancellation fee （In the case of bookings for accommodation only）
Clients remaining in the tour will incur the balance of additional per room costs associated with the change in number of participants.
......Individual Group of
（Date when cancellation of contract is notified） １ to 14 15 and more
5 days prior to accommodation 0% 20%
3 days prior to accommodation 20% 20%
１ days Prior to accommodation 20% 50%
Day of accommodation stay 100% 100%
Remarks:
１.The percentages signifies the rate of cancellation change to the Basic Accommodation
Changes.
２.When the number of days contracted is shortened, cancellation charge for its first day
shall be paid by the Guest regardless of the number of days shortened.
3. Backcountry Tour Assumption of Risk (for clients engaging in backcountry tours)
Backcountry touring has, in addition to the usual risks and dangers inherent in the sport of skiing/snowboarding, certain additional risks and dangers, some of which include:
A. Avalanches: Risk of an avalanche is always present in backcountry touring, this risk cannot be completely eliminated by WeLovesnow, professional tour guide companies in co-operation with whom WeLoveSnow offers backcountry tours, or the tour guide staff [hereinafter referred to as "WLS"].
B. Mountain Terrain: The mountainous terrain in which ski touring activities take place contain many obstacles and hazards which are not necessarily found in developed ski areas, including steep slopes, slopes that may not have been skied previously, trees, treewells, creekbeds, exposed holes above creekbeds, ice, exposed rock, and variable and unexpected snow conditions. Whilst WLS may take precautions to reduce the risks and increase the safety of backcountry touring and to determine whether a particular slope is safe from the risk of avalanche or other hazards before it is descended, it is not possible for WLS to make backcountry touring completely safe or to predict with complete assurance whether the terrain to be skied is safe from the risk of avalanche.
C. Weather: Weather conditions may be extreme and may change rapidly without warning.
The enjoyment and excitement of backcountry touring is derived in part from skiing/snowboarding in powder snow on steep ungroomed slopes and is contributed to by the inherent risks of backcountry touring. |
Terms & Conditions